SHIPPING POLICY

Salty Dog Mercantile ships all packages through USPS. Tracking information will be added to your order once your package(s) have shipped. Once we have shipped your order, we are not responsible for transit times or damage to your package. All orders with Priority Mail selected will include insurance, First Class or Ground shipping does not include insurance. If your package arrives damaged or is lost and it was shipped USPS Priority Mail, it will be your responsibility to contact the carrier to file a claim. Take photos of the item and packaging and save ALL packaging until the claim results are determined. File a USPS Priority Mail missing or damaged item here: https://www.usps.com/help/claims.htm#

We do not ship to P.O. Boxes. If you place an order with a P.O. Box as the shipping address, we will email you for an alternate shipping address. If you have not supplied an alternate address after seven (7) days, your order will be cancelled and refunded minus a 15% fee.

Expedited production is now available! To see if your order can be rushed and confirm rush pricing, send us an email at info@saltydogmercantile.com.

If your package is returned to us, your order will be refunded minus the original shipping cost and a 15% return fee.

If you select local pick-up at checkout and are not able to pickup at our location, you will be sent an invoice for shipping. If you have not paid the invoice for shipping after 72 hours, your order will be refunded minus a 25% inconvenience fee.

Please see our current processing and USPS shipping details below. Processing timelines are the period of time it takes to fully complete your item by hand before it is packaged and shipped.

USPS Shipping Times

Priority Mail: 1-3 business days

Ground: 2-5 business days

First-Class: 1-5 business days

Processing Times (This is the time it takes to cut, process, paint, stain and drying in between prior to packing and shipping your order)

painted or framed items: 8-10 business days (before shipping)

unpainted engraved items: 1-7 business days (before shipping)

JUST A DREAM

It all started here. Living in the city of Madison, a passion for animals, and a dream to give back to these creatures that show us so much love.

JUST A FARM, NOT A FARMER

Life in WIsconsin took us from the city to the farm. Embracing our new normal, my passion for animals lead me to embrace the farm life and these nutty goats joined our pack. As our family grew bigger, so did our hearts, dreams and ambitions.

GOT MILK?

After almost 10 years in Veterinary Medicine, home DIY projects were consuming my mind. Let's be honest, I became OBSESSED. In 2019 I quit my job and opened my Etsy shop, Rusty Red Rooster Decor. After 2 years of product research and development and a few bestsellers, I realized this side hustle was exactly what I was missing. This businesses relieves the creative itch that my corporate job lacks and allows me to care for my animals the way they deserve.

BALANCING ACT

After a few years on Etsy, juggling farm life and a corporate job, I was still looking for more. Because who doesn't want more stress? As of 2023, our products are now sold locally in 5 Wisconsin retail shops. As Salty Dog Mercantile evolves, we are happy to say that we are continuing to test our limits, and our sanity, by bringing you the most unique products with an edgy flare. Follow us on our crazy journey we call life!